1. Who we are
PawScan AI is an educational tool designed to help pet owners think through what they are seeing at home. It uses AI to summarize your notes and photos into simple triage-style guidance. It is not a veterinarian and does not provide a medical diagnosis.
2. What information we collect
We may collect the following types of information when you use PawScan AI:
- Pet photos: Images you upload of your pet for analysis. These may incidentally include parts of your home or other people if they are visible in the background.
- Symptom notes and scan details: Text you enter about your pet’s symptoms, concerns, or history, along with scan type (coat/skin, gait, breathing, hydration, stool).
- Generated identifiers: A random user ID and pet IDs that help us associate multiple scans with the same device or pet, without requiring a login.
- Basic technical information: Such as IP address, browser type, device type, and basic usage logs required to operate the service, secure it, and debug issues.
3. How we use your information
We use the information we collect to:
- Send your photo and notes securely to our backend to perform AI-based triage analysis.
- Generate a summary, suggested next steps, and possible non-diagnostic explanations.
- Maintain a local scan history in your app or browser (when using the website) so you can see past scans.
- Improve and troubleshoot the PawScan AI service (for example, monitoring error logs and performance).
We do not sell your personal information, and we do not use your data for cross-app tracking or third-party advertising.
4. Third-party services
To provide PawScan AI, we rely on third-party providers. These services may process data on our behalf:
- Hosting & infrastructure (e.g., Render, cloud provider) – hosts the backend server and stores temporary copies of requests and responses.
- AI model provider (e.g., OpenAI) – processes text and images you send for analysis in order to generate summaries and suggestions.
- Analytics / logging – basic logs that help us monitor usage, detect abuse, and diagnose issues.
These third parties may have their own privacy policies governing how they handle data in their systems. We aim to use reputable providers and limit the data we send to what is necessary.
5. How long we keep your data
- On your device or browser: Scan history is stored locally (for example, in app storage or browser storage) so that you can review past scans. You can typically clear this by deleting the app, clearing browser storage, or using built-in settings.
- On our servers: Photos, notes, and AI results may be stored for a limited time in logs or temporary storage to operate and improve the service, monitor for abuse, and debug issues. We aim to keep this data no longer than necessary.
6. Cookies and similar technologies
The website may use cookies or similar technologies to:
- Remember your generated user ID and recent scans in your browser.
- Maintain basic session or security-related information.
We do not use cookies for cross-site tracking or targeted advertising.
7. Children’s privacy
PawScan AI is intended for use by adults who are responsible for caring for pets. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Your choices and controls
You can:
- Choose what photos and notes you share with PawScan AI.
- Stop using the app or website at any time.
- Delete the app from your device or clear your browser data to remove local history.
If you would like to request deletion of server-side data that is associated with your use of the service (to the extent we can reasonably identify it), please contact us.
9. Security
We use reasonable technical and organizational measures to help protect your information, such as transmitting data over HTTPS. However, no system can be guaranteed 100% secure. Use PawScan AI at your own risk and avoid uploading highly sensitive images or information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are significant, we may provide more prominent notice (for example, on our website or in the app).
11. Contact
If you have questions about this Privacy Policy or how PawScan AI handles your information, you can contact us at:
Email: support@pawscanai.com
Website: https://pawscanai.com